Refund policy

We want you to love every dress you order from Boobody. If something isn't right, here is how returns, exchanges and refunds work.

1. Return window

You have 14 days from the date your order is delivered to request a return or an exchange.

2. Return conditions

To be accepted, items must be:

  • Unworn, unwashed and unaltered
  • Returned with all original tags attached and in the original packaging
  • Free of makeup, deodorant, perfume, stains or pet hair

Items marked Final Sale cannot be returned or exchanged. Items that do not meet these conditions will be refused and sent back to you.

3. How to start a return

Email us at contact.boobody@gmail.com with:

  • Your order number
  • The item(s) you want to return
  • The reason for your return, and whether you would like a refund or an exchange

Our team will reply with your return instructions and the return address. Please do not send items back without contacting us first — returns sent without approval cannot be processed.

4. Return shipping

Return shipping costs are paid by the customer, unless the item you received is damaged, defective or incorrect. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

5. Free size exchange on your first order

Not sure about your size? On your first order, we offer a one-time size exchange (subject to availability). You pay the return shipping, and we ship your new size to you for free.

6. Refunds

Once your return is received and inspected, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 7 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Original shipping fees are non-refundable.

7. Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with your order number and photos of the item. We will send you a replacement or issue a full refund at no extra cost.

8. Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible, ideally within 12 hours of placing it. Once an order has been processed or shipped, it can no longer be changed or cancelled, but you can still return it under this policy.

9. Contact us

Questions about a return? Email contact.boobody@gmail.com or use our contact page.